Service & Business Design
humanact is a service and business design consultancy that helps organizations innovate services and improve customer experiences to drive lasting business value.
With an experienced multidisciplinary team skilled in service design, business, technology, and human sciences, we address highly complex business challenges with a human-cantered perspective and business rigorousness.
We focus on practical implementation, guiding clients through the entire process, from solution development to full adoption, ensuring impactful transformation.
Services
Business Design
Strategy & Growth Uplift, New Business & Venture Design, Brand-Driven Business
Service & Experience Design
Service & Experience Design, Product & Proposition Design, Channel & Process Design, Customer Inisghts, Customer Experience (CX) Strategy & Management
Technology Design
Technology (Interaction) Design, Technology & Business Integration, Digital Strategy
Human Resources Design
Employee Experience, Workplace Design, Organization Design
Regulatory & Legal Design
Regulatory Design, Policy Design, Legal Design
Training & Leadership
Business & Design Leadership Program, Change & Transformation Program, Training & Capability Building Programs
Industries
We bring deep industry knowledge and hands-on experience to address the specific business and design challenge of each sector. Our team understands your industry and leverages this expertise to create service solutions that are both innovative and practical, ensuring your business thrives in a competitive landscape.
Telecoms
Technology
Finance
Transport
Retail
Manufacturing
Energy &
Utilities
Healthcare &
Life Sciences
Government &
Regulatory
Thinking
Providing in-depth industry knowledge tailored for every challenge
Projects
We bring deep industry knowledge and hands-on experience to address the specific business and design challenge of each sector. Our team understands your industry and leverages this expertise to create service solutions that are both innovative and practical, ensuring your business thrives in a competitive landscape.