humanact is a service & business design consultancy.

We assist organizations to improve and innovate their services and customer experience to drive business value and change their business model to be able to deliver on a long run.

We use service design practices combined with business expertise to develop new service concepts that would benefit the brand, business, employees and most important, the customers.

Our value & differentiation comes from specific set of skills of our experienced multidisciplinary team that cover different areas: from human sciences, research expertise, industry knowledge, hands-on business experience, design, technology, engineering, communication and consulting.

We focus on implementation and business impact. We assist our clients till final development & integration of solution all through process of adaptation of new service concept by organisation. We understand what business transformation really is.

Our set up & expertise enables us to address complex challenges that require deep understanding and human perspective.